TLDR: The Homeppl Support Team assists with application and documentation questions, only for the individual applying. Live chat is available Monday to Friday 8:30am-6pm (10am-6pm on Wednesdays) via your Homeppl account. Email support is available Monday to Friday 8:30am-5:30pm at support@homeppl.com. Support is closed on UK public holidays.
Contacting Homeppl
Our Support Team are happy to assist with any questions you have around submitting your application and the documentation required. We can only discuss a check with the individual the check is for, we cannot assist someone with a check for a friend or family member, even if you are both applying for the same tenancy.
Live Chat
The Homeppl Support Team can be reached Monday to Friday 8:30am to 6pm via live chat. Live chat can be accessed via your HomePPL account. Please note to access live chat you will need to be signed into your HomePPL account.
Please note on Wednesdays our Support Team are only available from 10am to 6pm.
After contacting our Support Team via chat you will receive a transcript of your conversation with us for your record. This will automatically be delivered by email.
The Homeppl Support Team can be reached Monday to Friday 8:30am to 5:30pm via email at support@homeppl.com.
Reduced Opening Hours
Homeppl Support will be closed on all UK public holidays.